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Submit a Ticket with When I Work Customer Care

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Sending Sensitive Documents

Please do not upload or otherwise provide When I Work with any documents containing sensitive personal information such as Social Security numbers, bank account information, passwords, or government-issued IDs such as driver’s licenses and passports.
If any such sensitive information is needed, please work with the Customer Care Team, who will assist you in delivering such information securely.

Customer Care team hours

All questions except payroll

For all questions that don’t involve Payroll, our Customer Care team is available during these hours:

Monday-Friday:

  • Tickets: 7 A.M. to 10 P.M. Central Standard Time (UTC -6:00)
  • Live chat: 7 A.M. to 7 P.M. Central Standard Time (UTC -6:00)

Saturday-Sunday:

  • Tickets and live chat: 9 A.M. to 4:30 P.M. Central Standard Time (UTC -6:00)

Holidays:

  • Tickets and live chat: 8 A.M. to 5 P.M. Central Standard Time (UTC -6:00)

Payroll specific questions

For all Payroll questions, our Customer Care team is available during these hours:

Monday-Friday:

  • Tickets: 8 A.M. to 6 P.M. Central Standard Time (UTC -6:00)

During our business hours, we do our best to get back to you within a few hours. If you contact us after business hours, we will get back to you on the next business day. Holidays may affect these hours.

NOTE: During Daylight Saving Time, support hours change to Central Daylight Time (CDT) (UTC -5:00)